Returns & Refunds Policy

Return window

Returns are accepted within 14 days of delivery.

For EU customers, this also satisfies the 14-day cooling-off right.

Eligibility

• Item must be in the same condition you received it: unused / unworn, with all tags, and in the original packaging.
• Hygienic/consumable items (e.g., Jaw Form and its bite pads) are non-returnable once opened or used.
• We don’t accept returns of gift cards, final-sale items, custom/personalized items, or hazardous materials.

Damaged / wrong item

Please inspect your order on delivery and contact us within 48 hours with photos/video if the item is defective, damaged, or incorrect. We’ll arrange a replacement or refund.

How to start a return

1. Email info@sharksline.com with your order number and reason for return.
2. If approved, we’ll send return instructions and the nearest return address (DE or TR).
3. Ship the item back using a trackable service. Unless the return is due to our error (damaged/incorrect), return shipping is paid by the customer.

Items sent back without prior authorization may be rejected.

Return addresses (write only after we confirm your case)

Germany: Schwetzinger Str. 18, 51107 Köln, Germany

Türkiye: İncek Mah. 3548. Cad. Vadi Konutları T-2-15 No:20, Gölbaşı, Ankara, Türkiye

Exchanges

The fastest way is to return the item first. Once accepted, place a new order for the product you want.

Refunds

We’ll notify you after we receive and inspect your return. If approved, a refund is issued to your original payment method within 10 business days.

Shipping fees are non-refundable (unless the return is due to our error).

If 15 business days pass after approval and you don’t see the refund, contact us at info@sharksline.com.